Return & Refund Policy
Return Window
Unused storage sheds in original packaging may be returned within 30 days of delivery for a full refund of the product price. Return shipping costs are the responsibility of the customer.
Eligibility Requirements
- Shed must be unused and unassembled
- All original packaging must be intact
- All components, hardware, and instructions must be included
- Proof of purchase (order number) is required
Non-Returnable Items
- Assembled sheds
- Modified or altered products
- Items missing original packaging or components
- Products damaged by improper assembly or foundation
Return Authorization Process
To initiate a return, contact us at +1 (619) 304-4620 or info@truklyftmoversandstorage.com with your order number and reason for return. We will provide a return authorization and shipping instructions. Do not return items without prior authorization.
Damaged on Arrival
If your shed arrives damaged, contact us within 48 hours of delivery with photos of the damage. We will arrange replacement parts or a full replacement at no cost to you. Do not assemble a damaged shed.
Incorrect Item
If you receive the wrong product, contact us within 48 hours. We will arrange for the correct item to be sent and cover all return shipping costs.
Missing Components
If your shipment is missing components, contact us within 48 hours of delivery. We will send the missing parts at no cost.
Refund Processing
Refunds are processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method. Shipping charges are non-refundable except in cases of damaged or incorrect items.
Order Cancellation
Orders can be cancelled within 24 hours of placement at no charge. Once an order has shipped, it cannot be cancelled but can be returned subject to this return policy.
Warranty Claims
Warranty claims are separate from returns. If your shed develops a manufacturing defect within the warranty period, contact us with photos and your order number. We will work with the manufacturer to process your warranty claim.
Contact
For return questions, contact us at +1 (619) 304-4620 or info@truklyftmoversandstorage.com.